MailOptimal Refund Policy

At MailOptimal, we want you to have a clear understanding of our refund policy before purchasing a subscription or service.

Refund eligibility depends on the type of plan or service you have purchased. Please review the applicable policy below.

1. Outreach Plans

This policy applies to plans that include email warmup and outreach features.

New Subscription

If you have purchased an Outreach plan for the first time, you can request a refund within 7 days from your subscription start date.

To request a refund, please contact our support team within the 7-day period.

Once the 7-day period has passed, the subscription will no longer be eligible for a refund.

Subscription Renewal

Renewed subscriptions are not eligible for a refund if you have not requested cancellation before the renewal takes place.

For example, if your subscription automatically renews and you contact us after the renewal asking for a refund, we generally cannot issue a refund for that renewal.

However, if you do not want to use the renewed subscription, we may be able to provide a credit note instead.

The credit note can be used at a later time toward the same subscription. This allows you to use the value of your unused renewal when you are ready to use the service again.

Important: If you do not want your subscription to renew, please request cancellation before the renewal date.

2. Data / Lead Finder Plans

Data and Lead Finder plans are non-refundable.

Refunds are not available for:

• New Data / Lead Finder subscriptions

• Data / Lead Finder subscription renewals

This policy applies regardless of whether you have used all or only part of your available data or lead credits.

Please make sure you select the appropriate plan and usage limits before purchasing.

3. Email Infrastructure

Email Infrastructure purchases are non-refundable.

Refunds are not available for:

• Mailbox purchases

• Mailbox renewals

Once a mailbox has been purchased or renewed, the payment cannot be refunded.

Please review the mailbox requirements and plan details carefully before completing your purchase.

Refund Policy at a Glance

How to Request a Refund

If you are eligible for a refund under this policy, contact the MailOptimal support team with:

• Your MailOptimal account email address

• The subscription or plan you purchased

• The reason for your refund request

• The date of your purchase

Our team will review your request and confirm whether it qualifies under the applicable refund policy.

Important Notes

• The 7-day refund period for new Outreach subscriptions starts from the subscription start date.

• Refund requests submitted after the applicable period may not be accepted.

• Outreach subscription renewals are not refundable when no cancellation request was made before the renewal.

• In eligible renewal cases where you do not want to use the renewed subscription, a credit note may be provided instead of a refund.

• Credit notes can be used later for the same subscription.

• Data / Lead Finder purchases and renewals are non-refundable.

• Mailbox purchases and renewals under Email Infrastructure are non-refundable.

• Cancelling a subscription and requesting a refund are separate actions. If you do not want an Outreach subscription to renew, please cancel it before the renewal date.

• If you’re are unable to access your MailOptimal account for any reason, you can write to john@mailoptimal.com or support@mailoptimal.com for subscription cancellation.