Hello there, MailOptimal users! 👋

We want to ensure you have the best experience with MailOptimal, and we're here to talk about our refund policies so that everything is crystal clear! 🌟

Refund Policy

MailOptimal (Software as a Service with prepaid subscription) offers a 10-day refund guarantee for all new customers.

New Subscription Refund Policy

For all you wonderful new customers, we offer a 10-day refund guarantee from the day of payment! 🤝 

If you're not fully satisfied within those 10 days, we've got your back with a complete refund. However, just a heads-up, transaction charges are non-refundable.

NOTE: When you subscribe to any of the paid subscriptions, your subscription will auto-renew with each billing cycle. If you do not wish to renew your subscription, make sure you cancel your subscription before the renewal date. To learn more about How to Cancel your Subscription, Click Here.

Subscription Renewals Refund Policy

• You can request a refund within 5 days of your subscription renewal, but only for the most recent renewal. To get a refund, you must not have used the product during those five days and must have a valid reason.

• We can't refund you if your subscription was renewed more than 5 days ago.

• We'll send you an email reminder two days before your subscription auto-renews, but we can't guarantee the email will always be delivered successfully.

• If you cancel your subscription before it's over, we won't refund you for the remaining unused time.

• Vague reasons like "The app is not up to the mark" or "It is not as productive as I thought it would be" cannot be considered a valid reason for providing refunds.

• If you have any additional email account seats in your subscription, you need to get them removed by contacting the support team. Removing an email account from your MailOptimal account doesn't exclude the additional seat from your subscription. Please ensure you remove all the unused seats from your subscription before renewal. We won't be able to offer a refund against unused email seats in your subscription. We will be able to add equivalent credits to your account for the same, though.

• If the account admin deletes a user account from the team, the subscription will automatically downgrade in the next billing.

• The email address on the account can not change once it is created if you're an LTD user. Also, you can not upgrade or downgrade to any other LTD Plans as well.

• In the case of carried-forward leads, there will be no refund. Users must utilize leads before the subscription ends.

Subscription Upgrades Refund Policy

If you decide to upgrade your subscription, we'll charge you on a pro-rata basis for the new plan. That payment won't be eligible for a refund, but if you change your mind and want to return to your previous plan, we can help! 💡 We'll add the extra payment as a credit to your account, which will be put to good use in your next payments!